Return and refund policy

Cancellations & Refunds
At Weighed Fitness, we strive to offer one of the best return policies in the industry. You can cancel your order at any time before it ships without any charge (exceptions apply for custom orders; see details below).

If you have any questions, please email us at support@weighedfitness.com or call (505) 588-6543.

Order Cancellations (Before Shipping)

If you need to cancel your order, contact us immediately so we can process a full refund before it leaves the warehouse. You can reach our team during business hours at (505) 588-6543, via the chat feature on our website, or by emailing support@weighedfitness.com anytime.

Custom Order Cancellations

Custom or made-to-order products cannot be canceled or refunded, as they are created specifically for your order.

These items are tailored to your specifications or manufactured upon order. Once your order is placed, production begins. However, your warranty guarantees a fully functional and operational product. If you’re unsure whether your order qualifies as custom, please contact us.

All sales are final for custom-made and made-to-order products.

Refunds and Returns

If you need to exchange your product, you may do so; however, customers are responsible for all shipping costs associated with returns and exchanges.

Please note that not all orders are eligible for return once shipped. Since we source our products directly from manufacturers, our ability to accept returns depends on their policies. Contact us for specific details regarding your product’s eligibility.

Important Notes on Returns:

  • Fees: Outright returns incur a 25% restocking fee plus return shipping costs. If exchanging, we may help offset some costs depending on the product.
  • Timeframe: Returns must be initiated within 30 days of receiving the item, unless stated otherwise on the product’s page.
  • Brand-Specific Policies: Individual product pages may have policies that override the general 30-day return policy.

Shipping Times

We work hard to deliver your order promptly. Estimated shipping times are provided on product pages based on supplier and freight carrier updates. However, delays may occur due to factors beyond our control, such as supply chain disruptions or shipping demand.

While delays can be frustrating, we appreciate your patience and understanding during these challenges.

Exchange Agreement

By purchasing from Weighed Fitness, you acknowledge the following:

  • You will inspect packages upon delivery, document any damage with photos, and report issues to support@weighedfitness.com within 24 hours of receipt.
  • Products must be returned unopened and unused. Additional restocking fees may apply.
  • Refunds are not available for orders already shipped; return shipping fees and restocking charges (typically 20%) will apply.
  • Shipping timelines are estimates and subject to changes outside of our control.
  • You agree not to cancel or file a chargeback due to order delays or changes in estimated delivery times.

Damages

Inspect your item(s) upon delivery and note any damage before signing for the package. If damage occurs, send photos (including the box and SKU) and a brief description to support@weighedfitness.com within 24 hours to process an insurance claim. Claims submitted after this window cannot be processed.

Warranty

Warranty terms vary by manufacturer. Please refer to individual product pages for details. Note that damages reported after 30 days of delivery are not considered warranty claims.

BOGO Promotions

For Buy One, Get One (BOGO) promotions:

  • Both items must be returned for a full refund.
  • If only one item is returned, you will receive a replacement or store credit equivalent to the individual item's value.
  • Customers are responsible for return shipping fees and may incur a restocking fee, depending on the manufacturer. Refunds will be issued to the original payment method.

Chargebacks

Our team is dedicated to resolving any issues you may face. We ask that you contact us directly at support@weighedfitness.com or (505) 588-6543 before filing a chargeback. Filing fraudulent chargebacks may result in legal consequences.

Thank you for choosing Weighed Fitness! For further assistance, contact us at support@weighedfitness.com.

Our contact information is posted below:
ElitepointLLC
support@weighedfitness.com
7531 Dixon Rd SE, Albuquerque, NM, 87108
(505) 588-6543