All Policies

Return and refund policy

 

Cancellations & Refunds
At Weighed Fitness, we strive to offer one of the best return policies in the industry. You can cancel your order at any time before it ships without any charge (exceptions apply for custom orders; see details below).

If you have any questions, please email us at support@weighedfitness.com or call (505) 588-6543.

Order Cancellations (Before Shipping)

If you need to cancel your order, contact us immediately so we can process a full refund before it leaves the warehouse. You can reach our team during business hours at (505) 588-6543, via the chat feature on our website, or by emailing support@weighedfitness.com anytime.

Custom Order Cancellations

Custom or made-to-order products cannot be canceled or refunded, as they are created specifically for your order.

These items are tailored to your specifications or manufactured upon order. Once your order is placed, production begins. However, your warranty guarantees a fully functional and operational product. If you’re unsure whether your order qualifies as custom, please contact us.

All sales are final for custom-made and made-to-order products.

Refunds and Returns

If you need to exchange your product, you may do so; however, customers are responsible for all shipping costs associated with returns and exchanges.

Please note that not all orders are eligible for return once shipped. Since we source our products directly from manufacturers, our ability to accept returns depends on their policies. Contact us for specific details regarding your product’s eligibility.

Important Notes on Returns:

  • Fees: Outright returns incur a 25% restocking fee plus return shipping costs. If exchanging, we may help offset some costs depending on the product.
  • Timeframe: Returns must be initiated within 30 days of receiving the item, unless stated otherwise on the product’s page.
  • Brand-Specific Policies: Individual product pages may have policies that override the general 30-day return policy.

Shipping Times

We work hard to deliver your order promptly. Estimated shipping times are provided on product pages based on supplier and freight carrier updates. However, delays may occur due to factors beyond our control, such as supply chain disruptions or shipping demand.

While delays can be frustrating, we appreciate your patience and understanding during these challenges.

Exchange Agreement

By purchasing from Weighed Fitness, you acknowledge the following:

  • You will inspect packages upon delivery, document any damage with photos, and report issues to support@weighedfitness.com within 24 hours of receipt.
  • Products must be returned unopened and unused. Additional restocking fees may apply.
  • Refunds are not available for orders already shipped; return shipping fees and restocking charges (typically 20%) will apply.
  • Shipping timelines are estimates and subject to changes outside of our control.
  • You agree not to cancel or file a chargeback due to order delays or changes in estimated delivery times.

Damages

Inspect your item(s) upon delivery and note any damage before signing for the package. If damage occurs, send photos (including the box and SKU) and a brief description to support@weighedfitness.com within 24 hours to process an insurance claim. Claims submitted after this window cannot be processed.

Warranty

Warranty terms vary by manufacturer. Please refer to individual product pages for details. Note that damages reported after 30 days of delivery are not considered warranty claims.

BOGO Promotions

For Buy One, Get One (BOGO) promotions:

  • Both items must be returned for a full refund.
  • If only one item is returned, you will receive a replacement or store credit equivalent to the individual item's value.
  • Customers are responsible for return shipping fees and may incur a restocking fee, depending on the manufacturer. Refunds will be issued to the original payment method.

Chargebacks

Our team is dedicated to resolving any issues you may face. We ask that you contact us directly at support@weighedfitness.com or (505) 588-6543 before filing a chargeback. Filing fraudulent chargebacks may result in legal consequences.

Thank you for choosing Weighed Fitness! For further assistance, contact us at support@weighedfitness.com.

 

Privacy Policy for WeighedFitness.com

This Privacy Policy outlines how WeighedFitness.com (referred to as “the Site,” “we,” or “us”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit our Site, we gather information about your device, your interactions with the Site, and details needed to process your purchases. If you contact us for customer support, we may collect additional information. In this policy, “Personal Information” refers to any data that uniquely identifies an individual. Below is an overview of what we collect and why:

  • Device Information

    • Examples: Browser version, IP address, time zone, cookie data, viewed products or pages, search terms, and Site interactions.
    • Purpose: To ensure accurate Site loading and improve usability through analytics.
    • Source: Collected automatically via cookies, log files, web beacons, tags, or pixels.
    • Disclosure: Shared with our processor, Shopify.

  • Order Information

    • Examples: Name, billing and shipping addresses, payment details (e.g., credit card numbers), email, and phone number.
    • Purpose: To process your purchases, provide customer support, and communicate order details.
    • Source: Collected directly from you.
    • Disclosure: Shared with our processor, Shopify.

  • Customer Support Information

    • Examples: Any data you provide during customer support interactions.
    • Purpose: To assist with inquiries or issues.
    • Source: Collected directly from you.
    • Disclosure: May be shared if required for assistance or legal purposes.

Minors

The Site is not intended for individuals under 12 years of age. We do not knowingly collect Personal Information from children. If you believe your child has shared such information, please contact us at support@weighedfitness.com to request deletion.

Sharing Personal Information

We may share your Personal Information with service providers, such as Shopify, to facilitate services and fulfill contracts. Additionally, information may be shared to comply with laws, regulations, or legal requests or to protect our rights.

Behavioral Advertising

We use your Personal Information for targeted advertising and marketing communications. Examples include:

  • Google Analytics: Data is shared to personalize ads using cookies or other technologies.
  • Advertising Partners: Data is shared to personalize ads using cookies or other technologies.

Using Personal Information

We use your information to:

  • Offer products and services.
  • Process orders and payments.
  • Fulfill shipping and provide updates.
  • Notify you about new products or promotions.

GDPR and CCPA Compliance

If you are a resident of the European Economic Area (EEA) or California, you have rights to access, update, or delete your Personal Information. Contact us at support@weighedfitness.com for assistance.

Cookies

Cookies enhance your browsing experience by remembering preferences and providing analytics. You can manage cookies via your browser settings, but note that blocking cookies may limit Site functionality.

Changes to This Policy

We may update this Privacy Policy to reflect changes in practices, legal requirements, or operational needs.

Contact Us

For questions about this policy or your data, please contact us:

 

Order Confirmation
After placing an order, you'll receive a confirmation email indicating that your order has been received and your credit card has been pre-authorized. Once your order is in our system, we promptly contact our suppliers to verify stock availability for immediate shipment. If an item is out of stock or unavailable, we will cancel the pre-authorization and notify you via email. If your item is available for shipping within five business days, we will process your payment and move forward with shipping your order.

Order Shipment
For in-stock items with processed payments, shipments typically occur within five business days from the order date. Once your order ships, we'll send you tracking details within 24 hours to the email address you provided. If you haven't received tracking information within six business days, feel free to contact us at support@weighedfitness.com.

Shipping Restrictions
We currently only ship within the USA, with limited exceptions for Canada. If the website allows you to complete checkout with a Canadian address, your order will be processed accordingly.

Address Changes
If your order has already been processed or shipped, we’ll do our best to update your address. Please note that this may cause delays, and any additional charges from the freight carrier will be the customer’s responsibility.

Shipping Timeframes
Shipping times are estimates and not guaranteed. We strive to expedite shipments by coordinating promptly with our vendors. If you choose to cancel an order due to delayed delivery, you will be responsible for all associated costs, including shipping fees, storage fees, and other related expenses. Filing a chargeback for shipping delays is considered theft and may result in legal action.

Shipping Options
We offer several shipping methods:

  • Curb-Side Pickup (Free): Your item will be delivered to your curb within 5–15 days.
  • Threshold Shipping: The item is brought to your porch, garage, or another sheltered area.
  • White Glove Delivery: Includes delivery to your room of choice, minor assembly, and removal of packaging.

Terms of Use
By using our website, you agree to these terms and conditions. If you do not agree, please refrain from using the site.

 

Terms of Service for WeighedFitness.com

This website is owned and operated by Weighed Fitness. Throughout the site, references to “we,” “us,” and “our” mean Weighed Fitness. By accessing or using this site, including all the services, tools, and information provided, you agree to comply with and be bound by the terms, conditions, policies, and notices outlined here.

By visiting our website and/or purchasing products, you engage with our services (referred to as the “Service”) and agree to these Terms of Service (“Terms”). These Terms apply to all users, including browsers, vendors, customers, merchants, and contributors.

Please carefully review these Terms before using our website. If you do not agree to the Terms, you may not access the site or use its services. By continuing to use the site, you confirm your acceptance of these Terms.

We reserve the right to update or modify these Terms at any time by posting changes to this page. It is your responsibility to check periodically for updates. Your continued use of the site after changes are posted constitutes your acceptance of those changes.

Our website is hosted on Shopify Inc., which provides the e-commerce platform enabling us to sell our products and services to you.

Section 1: Online Store Terms

By using our site, you confirm that you are of legal age in your state or province or have consent from a legal guardian if you are a minor. You agree not to use our products or services for any illegal purposes or violate any applicable laws.

You must not transmit any malicious software or code. Breaching these terms may result in immediate termination of your access to our services.

Section 2: General Conditions

We reserve the right to refuse service to anyone at any time for any reason.

Your content (excluding credit card information) may be transmitted unencrypted across various networks or modified to meet technical requirements. Credit card information is always encrypted during transmission.

You agree not to replicate, resell, or exploit any part of the Service without written consent.

Section 3: Accuracy of Information

We do our best to ensure the information on our website is accurate, but we are not responsible for errors or outdated content. Information on this site is for general purposes and should not be solely relied upon for decisions.

Section 4: Modifications to Services and Pricing

Prices are subject to change without notice. We reserve the right to modify or discontinue any service without prior notice. We are not liable for any such changes.

Section 5: Products or Services

Certain products may only be available online and are subject to our refund policy. Efforts are made to display product colors and images accurately, but we cannot guarantee that your device will show them correctly.

We reserve the right to limit product availability based on region or individual circumstances and to change product descriptions or pricing at any time.

Section 6: Billing and Account Accuracy

We may limit or cancel orders at our discretion. If an order is canceled, we will notify you via the contact details provided.

You are responsible for providing accurate billing and account information and keeping it updated.

Section 7: Optional Tools

We may provide access to third-party tools “as is” and “as available.” We are not responsible for these tools and are not liable for their use. Use these tools at your discretion and ensure you review any third-party terms.

Section 8: Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the content, accuracy, or transactions on these websites. Complaints or concerns regarding third-party products should be directed to the respective providers.

Section 9: User Submissions

If you submit content (e.g., comments, ideas), you grant us permission to use, edit, or distribute it. We are not obligated to keep submissions confidential or respond to them.

Section 10: Personal Information

Your submission of personal information is governed by our Privacy Policy.

Section 11: Errors and Omissions

We reserve the right to correct errors or update information on the site at any time without notice, even after you’ve submitted an order.

Section 12: Prohibited Uses

You are prohibited from using our site or its content for unlawful activities or to infringe on others' rights.

Section 13: Limitation of Liability

Our services are provided “as is” without any warranties. We are not liable for damages resulting from the use of our services or products, subject to applicable laws.

Section 14: Indemnification

You agree to indemnify and hold us harmless from any claims arising from your violation of these Terms or third-party rights.

Section 15: Severability

If any provision is deemed unenforceable, the remaining provisions will still apply.

Section 16: Termination

You or we may terminate these Terms at any time. Upon termination, you remain responsible for outstanding obligations incurred prior to termination.

Section 17: Entire Agreement

These Terms and related policies constitute the entire agreement between you and us, superseding prior agreements.

Section 18: Governing Law

These Terms are governed by the laws of the United States.

Section 19: Changes to Terms

We may update these Terms at any time. Please review them regularly, as continued use of our site signifies acceptance of changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at support@weighedfitness.com.
Our contact information is posted below:
ElitepointLLC
support@weighedfitness.com
7531 Dixon Rd SE, Albuquerque, NM, 87108
(505) 588-6543

Contact information

Phone: (505) 588-6543

Email: Support@weighedfitness.com

Business Address: 7531 Dixon Rd SE, Albuquerque, NM, 87108

Business Hours: Monday - Friday 9AM - 5PM MST